MyOwn Tel

All Systems Operational

About This Site

At MyOwn Tel, we are committed to keeping your business connected. This page provides real-time updates on network performance, planned maintenance, and any service disruptions.

If you're experiencing an issue that isn't listed here, our support team is ready to assist. Visit our Support Centre - https://support.myowntel.net.au - to log a ticket or get in touch with our team. Alternatively, you can call us on 133 002.

For additional network status tracking, visit the following links:
nbn co network status and outages: https://www.nbnco.com.au/support/network-status
Opticomm network status and outages: https://online.telco.opticomm.com.au/network

Uptime over the past 90 days. View historical uptime.
Internet Operational
NBN ? Operational
Opticomm ? Operational
VostroNet ? Operational
ACG ? Operational
Vision Network ? Operational
Voice ? Operational
Portals ? Operational
QLD - Internet Services Operational
90 days ago
100.0 % uptime
Today
QLD - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
QLD - NBN Operational
90 days ago
100.0 % uptime
Today
QLD - Opticomm Operational
90 days ago
100.0 % uptime
Today
QLD - Vision Operational
90 days ago
100.0 % uptime
Today
QLD - Vostronet Operational
90 days ago
100.0 % uptime
Today
NSW - Internet Services Operational
90 days ago
100.0 % uptime
Today
NSW - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NSW - NBN Operational
90 days ago
100.0 % uptime
Today
NSW - Opticomm Operational
90 days ago
100.0 % uptime
Today
NSW - Vision Operational
90 days ago
100.0 % uptime
Today
NSW - Vostronet Operational
90 days ago
100.0 % uptime
Today
ACT - Internet Services Operational
90 days ago
100.0 % uptime
Today
ACT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
ACT - NBN Operational
90 days ago
100.0 % uptime
Today
ACT - Opticomm Operational
90 days ago
100.0 % uptime
Today
ACT - Vision Operational
90 days ago
100.0 % uptime
Today
ACT - Vostronet Operational
90 days ago
100.0 % uptime
Today
VIC - Internet Services Operational
90 days ago
99.97 % uptime
Today
VIC - ACG Broadband Operational
90 days ago
99.99 % uptime
Today
VIC - NBN Operational
90 days ago
99.89 % uptime
Today
VIC - Opticomm Operational
90 days ago
99.99 % uptime
Today
VIC - Vision Operational
90 days ago
100.0 % uptime
Today
VIC - Vostronet Operational
90 days ago
100.0 % uptime
Today
TAS - Internet Services Operational
90 days ago
99.97 % uptime
Today
TAS - ACG Broadband Operational
90 days ago
99.99 % uptime
Today
TAS - NBN Operational
90 days ago
99.89 % uptime
Today
TAS - Opticomm Operational
90 days ago
99.99 % uptime
Today
TAS - Vision Operational
90 days ago
100.0 % uptime
Today
TAS - Vostronet Operational
90 days ago
100.0 % uptime
Today
SA - Internet Services Operational
90 days ago
99.97 % uptime
Today
SA - ACG Broadband Operational
90 days ago
99.99 % uptime
Today
SA - NBN Operational
90 days ago
99.89 % uptime
Today
SA - Opticomm Operational
90 days ago
99.99 % uptime
Today
SA - Vision Operational
90 days ago
100.0 % uptime
Today
SA - Vostronet Operational
90 days ago
100.0 % uptime
Today
WA - Internet Services Operational
90 days ago
99.95 % uptime
Today
WA - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
WA - NBN Operational
90 days ago
99.78 % uptime
Today
WA - Opticomm Operational
90 days ago
100.0 % uptime
Today
WA - Vision Operational
90 days ago
100.0 % uptime
Today
WA - Vostronet Operational
90 days ago
100.0 % uptime
Today
NT - Internet Services Operational
90 days ago
100.0 % uptime
Today
NT - ACG Broadband Operational
90 days ago
100.0 % uptime
Today
NT - NBN Operational
90 days ago
100.0 % uptime
Today
NT - Opticomm Operational
90 days ago
100.0 % uptime
Today
NT - Vision Operational
90 days ago
100.0 % uptime
Today
NT - Vostronet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance Notification 25/11/2025 00:00 AEDT #1305614 Nov 24, 2025 23:00 - Nov 25, 2025 03:00 AEST

MyOwn Tel will be performing maintenance to improve network performance and stability. Intermittent connectivity to the MyOwn Tel network will be experienced while maintenance is ongoing.

Maintenance Window:
Start: 25/11/2025 00:00 AEDT
End: 25/11/2025 04:00 AEDT
Expected Downtime: Up to 60 minutes

Affected Services:
-All subscriber services

An email has been sent to customers with impacted services detailing the maintenance.

If your service doesn't restore after the given window has passed, please reboot your network connectivity device. Please contact MyOwn Tel should services not restore following a reboot on 133 002 or via ticket at https://support.myowntel.net.au

MyOwn Tel apologises for any inconvenience and thanks you for your patience.
Posted on Nov 12, 2025 - 12:28 AEST
Nov 21, 2025
Notice - MyOwnTel | Service Outage Notification | INC00294731
Resolved - This incident has been resolved.
Nov 21, 09:09 AEST
Monitoring - Current Status: Resolved - Our engineers have isolated and resolved the issue impacting NBN services. If customers are still offline they should reboot their router and contact our support team if they are still offline.

Next Update/ETR: MyOwnTel will monitor the situation for another half hour before declaring the issue resolved.
Nov 20, 16:36 AEST
Identified - Current Status: Our engineers have isolated the issue to NBN network based customers only and identified the issue to be related to NNI failover handoff upstream. We are working with upstream engineers to rectify the issue.

Start Date and Time: 04:00

Next Update/ETR: MyOwnTel will continue to provide timely updates until this outage is resolved.
Nov 20, 09:36 AEST
Investigating - Current Status: Customers on NBN or Opticomm networks are reporting their services are offline. Investigation has indicated that this issue is only affecting some customers in VIC, SA and TAS. The majority of customers in these states are online.
Nov 20, 09:13 AEST
Nov 20, 2025
Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
Planned Maintenance Notification 11/11/2025 02:00 AWST #N527
Completed - The scheduled maintenance has been completed.
Nov 11, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 04:00 AEST
Scheduled - MyOwn Tel will be performing maintenance to improve network performance and stability. Intermittent connectivity to the MyOwn Tel network will be experienced while maintenance is ongoing.

Window Start Date/Time: 11/11/2025 02:00 AWST
Window End Date/Time: 11/11/2025 04:00 AWST
Expected Downtime: Up to 60 minutes
Affected Services:
-WA-based Opticomm Services

An email has been sent to customers with impacted services detailing the maintenance.

If your service doesn't restore after the given window has passed, please reboot your network connectivity device. Please contact MyOwn Tel should services not restore following a reboot on 133 002 or via ticket at https://support.myowntel.net.au

MyOwn Tel apologises for any inconvenience and thanks you for your patience.
Oct 13, 12:22 AEST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

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