Upstream Engineers have identified the underlying issue and implemented a fix.
Service connectivity has been restored at around 3:00 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability.
If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact MyOwnTel on 133 002 or lodge a ticket at https://support.myowntel.net.au.
Posted Sep 17, 2026 - 15:38 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 17, 2026 - 15:18 AEST
Update
A fibre break has been identified as the cause and teams are working on narrowing down the exact location of the break. No ETR at this stage.
Posted Sep 17, 2026 - 15:17 AEST
Investigating
MyOwnTel is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the GOODNA POI QLD. The NBN engineering team is currently investigating the issue and will have more information as it becomes available.
Disruption Start Time: 17/09/2026 12:25 PM AEST Affected Location and Community: NBN Subscribers connecting via the GOODNA POI QLD Impact of Disruption: Loss of Connectivity
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
Posted Sep 17, 2026 - 13:32 AEST
This incident affected: QLD - Internet Services (QLD - NBN).