Fibre hygiene performed by Opticomm technicians have resolved the secondary interface error issues.
Services have now been fully restored and are operating at normal performance.
We apologise for any inconvenience caused and thank you for your patience while this issue was resolved.
Posted Mar 26, 2026 - 19:58 AEST
Monitoring
Services have been restored at this time; however, we are still observing some errors on the interface.
Opticomm engineers will be performing further checks and fibre hygiene on their side within the next hour.
This work may result in a brief, momentary disruption to services.
Posted Mar 26, 2026 - 19:09 AEST
Identified
The technician has identified the issue as a faulty module and is currently replacing the module and performing fibre hygiene.
Services are expected to be restored imminently.
Posted Mar 26, 2026 - 19:04 AEST
Update
A technician is en route to the data centre and is expected to arrive on site in approximately 20 minutes.
Next expected update: 5:00 PM AWST
Posted Mar 26, 2026 - 18:11 AEST
Update
MyOwnTel and Opticomm engineers are continuing to investigate the issue and are awating a technician to attend the DC to investigate further.
Next expected update: 5:00 PM AWST
Posted Mar 26, 2026 - 17:54 AEST
Investigating
MyOwnTel is currently aware of an unplanned network disruption impacting a subset of Opticomm services in WA. Our engineering team is currently investigating the issue and will have more information as it becomes available.
Disruption Start Time: 26/03/2026 2:49 PM AWST Affected Location and Community: A subset of Opticomm services in WA Impact of Disruption: Intermittent Connectivity Next expected update: 4:00 PM AWST
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
Posted Mar 26, 2026 - 17:27 AEST
This incident affected: WA - Internet Services (WA - Opticomm).